Policies & Procedures: Texas Instruments Quality System Manual (QSM)

To Our Customers:

Quality at TI begins and ends with you, our customer. Our goal is to make sure that you are completely satisfied and that you want to do business with us again and again. We strive toward that goal by continuing to drive improvements in our products and processes that result in better quality, reliability delivery, service and support for you.

TIs Semiconductor Group Quality System is among the finest and most comprehensive in the world. This is nothing new for TI. We recognized the need for documentation and global standardization in the early 1980s, and created a Quality System that is second to none. This Quality System satisfied customer needs long before international standards such as ISO-9000 existed, and our internal requirements go far beyond ISO-9000.

Our Quality System ensures satisfaction with the quality and reliability our customers have come to expect.

Rich Templeton
President and CEO
Texas Instruments Incorporated

The TI Semiconductor Group (SCG) Quality System Program was established in 1985. It has been key to the SCGs ability to provide leadership products from its worldwide manufacturing base to any of our global customers. The TI Quality System provides a single, integrated system of SC Group requirements resident on an interactive platform.

• The Quality System Manual (QSM) contains the 26 top-level SCG requirement documents.... What must be done.... for its worldwide manufacturing base to any of our global customers.
• Over 200 Quality System Standards (QSS), internal to TI, exist to support the QSM by defining key methods... How to do things... such as product qualification, wafer-level reliability, SPC, and acceptance testing.
• The Quality System Manual is reviewed routinely to ensure its alignment with customer requirements and International Standards.

QSM Index:

QSM 001 - Conversion of Customer Requirements into TI Specifications
QSM 002 - Personnel Management
QSM 003 - Piece Parts and Materials Control
QSM 004 - Process Control Operations
QSM 005 - Product Assurance Operations
QSM 006 - Specifications and Procedures
QSM 007 - Inventory Control
QSM 008 - Cleanliness, Handling and Environmental Control
QSM 009 - Product/Process Change Control
QSM 010 - Continuity of Qualified Supply
QSM 011 - Process/Product Definitions
QSM 012 - Maintenance and Calibration of Equipment
QSM 013 - Failure Analysis
QSM 014 - Electrostatic Discharge Control
QSM 015 - Quality Improvement Process
QSM 016 - Record Retention
QSM 017 - Audit Process
QSM 018 - Management Responsibility
QSM 019 - New Product Approval
QSM 020 - Subcontractor Management
QSM 021 - Structure of the SCG Quality System
QSM 022 - Corrective Action and Preventive Action
QSM 023 - Facilities Control
QSM 024 - New Product Development
QSM 025 - Software Quality Assurance
QSM 026 - Quality and Reliability Assurance Authority and Responsibilities

The QSM and QSS do not constitute contract documents and should not be considered part of the specification for purposes of any warranty. Nonetheless, TI diligently strives to meet all these standards.